How do I track my order? +
Use the Track Order page with your order ID (starts with LST-) and the email used at checkout. You'll also receive tracking updates by email once your order ships.
What is your return policy? +
30-day free returns on unworn pieces in original packaging. Start a return from your account or email orders@lustra.com.
How do I find my ring size? +
Measure the inside diameter of a well-fitting ring and match it to our size chart. Between sizes? Size up for comfort. We also offer free resizing once within 60 days.
Do you ship internationally? +
Yes. International shipping rates are calculated at checkout. Duties and taxes may apply depending on your country.
What payment methods do you accept? +
Credit/debit cards, UPI, net banking, wallets, and cash on delivery in select cities. All card payments are processed securely.
How should I care for my jewelry? +
Store pieces separately. Clean gently with mild soap and a soft brush. Avoid chlorine, perfume, and harsh chemicals. Professional cleaning once a year is recommended.
Are your diamonds certified? +
Yes. Diamonds are GIA or IGI certified. Colored gemstones come with gemological reports. All precious metals are hallmarked.
What is your warranty? +
Lifetime coverage for manufacturing defects. Free resizing once within 60 days. Complimentary cleaning for life when you visit our atelier or authorized partners.